Our Satisfaction Guarantee
We are so confident you'll love our products that we promise you if something isn't as you expected, we will do our very best to make things right.
We know you don't want to wait for your Vapor Fresh products! We aim to ship orders by the next business day, with the exception of our gym wipe dispensers and trash receptacles which are made to order and are usually shipped out within 5-7 business days.
Once your order ships, you will receive an email with tracking information. If you believe you should've received your tracking information by now but haven't, please contact our customer support team so we can investigate.
If you are not 100% satisfied with your order, please contact us to get a return, refund, exchange or store credit authorized. Please have your order number ready to ensure a speedy turnaround.
- Only orders placed within the last 30 days are eligible for refunds, returns, exchanges or store credit
- Bulk orders or large orders are not eligible. If you are unsure if a product will meet your needs, please order in small quantities or ask for a sample before placing a large order.
- All products must be returned unopened or lightly used condition. Due to the nature of our products, we cannot accept returns or issue refunds for completely used items.
- Only orders placed on www.vaporfresh.com are eligible.
- Return turn-around time is approximately 1-2 weeks
- Refunds will be issued upon receipt of your return