We know you don't want to wait for your Vapor Fresh products! We aim to ship orders same day if ordered by 3pm EST, with the exception of our gym wipe dispensers and trash receptacles which are made to order and are usually shipped out within 3-7 business days.
Once your order ships, you will receive an email with tracking information. If you believe you should've received your tracking information by now but haven't, please contact our customer support team so we can investigate.
Returns & Refunds Policy
If you aren't happy, we aren't happy. Seriously. If you are not 100% satisfied with your order, please contact us to get a return, refund, exchange or store credit authorized. Please have your order number ready to ensure a speedy turnaround.
- Only orders placed within the last 30 days are eligible for refunds, returns, exchanges or store credit.
- We may request products be returned unopened or in lightly used condition in order for a refund, store credit or exchange.
- If we request the items be returned, refunds will be issued upon receipt and inspection of your return.
- Bulk orders or large orders are only eligible at our sole discretion. If you are unsure if a product will meet your needs, please order in small quantities or ask for a sample before placing a large order. Regardless, we will do our best to work with you to make the situation right by you.
- For issues with Amazon orders, please messasge us through Amazon and we will be happy to help through that platform directly.
- We are not liable for reimbursements or refunds of packages that are shown as delivered but go missing for whatever reason. We will however assist in the UPS or FedEx claims process on your behalf.